March 17 DPH Announcement to Customers

Dear Valued DAIKIN Dealers, Customers, and Business Partners,

With the latest announcement by our government, implementing an Enhanced Community Quarantine for the entire Luzon Island, with the possibility of inclusion of other regions not discounted, we have taken appropriate precautionary measures to protect the health and safety of both our customers, our business partners, and our employees as well.

While we have taken steps to continue providing our services to our esteemed customers, we are likewise cognizant of the guidelines set forth by our lead government agencies responding to this public health situation, more notably our Department of Health (DOH), Department of Transportation (DOTr), Department of Trade and Industry (DTI) and the Department of Justice (DOJ), particularly emphasizing occasions of interaction with our customers, more particularly impacting deliveries and response to after-sales service concerns.

We would like to update you of our current condition:

1. 1. We have already started receiving reports that, implementing government authorities have restricted/suspended the movement of products particularly from our main warehouses. As such, delivery efforts have been suspended so far.
   2. Our company continues to remain in touch with our third party logistics partners, to restart delivery operations, once operational conditions and situation permits.
   3. Thru your respective Sales Engineers and Account Officers, we will continue to receive your orders for initial processing, and prepare for delivery once we are permitted to do so.

For any specific concerns you may have, all our Sales and Service personnel will remain available to receive your phone calls, SMS and email messages. For all our Dealers nationwide, please feel free to get in touch with your respective Dealer Coordinators thru mobile phone or email.

Should you require further assistance, our customers may reach us thru the following designated emergency email addresses:

a) For Project Sales Concerns – spsd@daikin.com.ph
b) For After-Sales Service Concerns – assd@daikin.com.ph

We thank you for your support and understanding, as we all hope for the earliest recovery of the country from the prevailing public health situation.